Terms and Conditions

TERMS OF SERVICE & DELIVERY CONDITIONS

  1. Order Acceptance

By placing an order with Buhem Health, you confirm that you have read, understood, and accepted our general terms and delivery conditions as outlined on this page.

  1. Customer Support & Delivery

2.1 Contact & Accessibility

Our team is available to assist you with any questions regarding products, orders, shipping, or returns.

You can reach us by email at sales@buhemhealth.com

We are committed to providing fast and reliable customer service and will respond as quickly as possible during business hours.

2.2 Order Processing & Delivery

We aim to process and ship all orders within 1–2 business days after payment confirmation.

Estimated delivery times may vary depending on the destination, but most orders are delivered within 3–5 business days for domestic shipments.

Tracking information will be provided once your order has been shipped.

2.3 Shipping Costs

Free shipping is available on qualifying orders based on current promotional thresholds shown at checkout.

For orders below the free shipping threshold, shipping charges will be calculated and displayed during checkout before payment is completed.

  1. Customer Rights

3.1 Order Cancellation & Returns

Customers may request to cancel or return eligible products within 14 days of receiving the order.

Returned products must be unopened, unused, and in original condition with original packaging.

To initiate a return, please contact our support team first for return instructions.

Return shipping costs are the responsibility of the customer unless the return is due to our error, including:

Incorrect item received

Damaged or defective product

Shipping error caused by Buhem Health

Please include your order details inside the return package to help us process your request faster.

3.2 Replacement & Resolution

If your order arrives damaged, incomplete, or incorrect, we will work quickly to resolve the issue.

Depending on the situation, we may offer:

Replacement shipment

Store credit

Full or partial refund

Customer satisfaction is our priority, and we will always aim for a fair resolution.

3.3 Refund Policy

Once your returned item is received and approved, your refund will be processed to the original payment method used for the purchase.

Most refunds are completed within 3–7 business days, depending on your payment provider.

  1. Product Information & Offers

4.1 Offer Validity

Any special promotions, discounts, or limited-time offers will clearly state their applicable terms and expiration periods.

4.2 Product Descriptions

We strive to ensure that all product descriptions, specifications, and images are accurate and up to date.

However, minor differences may occur, and unintentional errors may happen. In such cases, Buhem Health reserves the right to correct inaccuracies without liability for unintended mistakes.

All listed prices include applicable taxes unless otherwise stated.

  1. Privacy & Personal Data

We respect your privacy and protect your personal information in accordance with applicable privacy laws and regulations.

Your information is used solely for order processing, customer support, and service improvement.

We do not sell or share your personal information with unauthorized third parties.

You may unsubscribe from promotional emails at any time using the unsubscribe link provided in our communications.

  1. Product Quality Guarantee

We stand behind the quality and authenticity of every product we offer.

All products are manufactured under strict quality control standards, and we guarantee that product contents match the label claims.

Our quality guarantee remains valid through the expiration date listed on the product packaging.

  1. Liability

Buhem Health’s liability is limited to the maximum amount covered by our applicable insurance policies or the net invoice value of the purchased product.

We are not responsible for indirect, incidental, or consequential damages resulting from product use, delays, or third-party shipping issues.

  1. General Terms

8.1 Company Information

Buhem Health is a U.S.-based wellness company specializing in premium health and nutritional supplements.

Our operations are built on transparency, compliance, and long-term customer trust.

8.2 Resale Policy

Unauthorized resale of Buhem Health products through third-party marketplaces, online platforms, or unauthorized retail channels is not permitted without prior written approval.

8.3 Governing Law

These terms and all related agreements shall be governed by and interpreted in accordance with applicable U.S. laws.

Any disputes arising from transactions with Buhem Health shall be resolved through the appropriate legal jurisdiction.

By placing an order with Buhem Health, you acknowledge and accept these terms and conditions in full.